About Your Local BMW Retailer | Marshall Scunthorpe

OUR CUSTOMER REVIEWS

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

43 ratings and 30 comments received in the last 90 days.

14 March 2026

Excellent service and excellent staff

11 March 2026

Did the job as discussed and communicated well

09 March 2026

Always nice friendly staff, always polite, clean premises and do a good job on my BMW's . Usually finish the work , car cleaned too whenever I have asked it to be ready for collection. BMW at Scunthorpe is an excellent dealership to do business with

09 March 2026

I was told to do the keys for 8 and the car was only taken for service at 13;00. I didn't leave the centre till 16:30 and was never notified of this.

09 March 2026

Repairs not all done waiting to get booked back in

08 March 2026

The only reason I've given the rating I have is based on the helpfulness of the receptionist that's all. The service dept and management is shambolic. The scare monger in getting work done & the manager knows this but does nothing.

08 March 2026

Always happy just unfortunately I have to wait for a part to come.

08 March 2026

Combative experience at check in with Information given by myself to the service contact prior to the visit not been passed on (she was away on my visit) to the member of staff on the day and it got worse once the work was complete, or rather wasn't

08 March 2026

All done as required

07 March 2026

Satisfied

See all reviews

05 March 2026

Waiting time for load car to long, had warning lights on and needed sorting asap Car not washed after service Key battery was low, warning message etc, never replaced !

04 March 2026

Perfect repair to wing mirror, with a friendly happy customer service staff.

03 March 2026

Had to wait a long time to get a price for an additional repair

03 March 2026

Work all completed perfectly

03 March 2026

I didn't book a service! Only an MOT

23 February 2026

The staff were all friendly and very professional as is always the case whenever I visit the car showroom

20 February 2026

Car in for routine brake service only advisor told us car will be ready just after lunch ended up being 4.30 pm but disappointed with that otherwise okay

17 February 2026

Courteous colleagues from initial branch discussion to meet & greet and service desk support on the day. Competitive tyre & fitting service. Car ready exactly at time promised for pick-up.

17 February 2026

You fitted me in as I was going on holiday so I was very pleased. The only thing you didn't do was valet my car. But you did go out your way to get the car repaired, so thank you.

15 February 2026

All went as planned

10 February 2026

all good service , helpful site team

09 February 2026

They were courteous enough, but didn't like to have to wait all day to get health check results. It resulted in me having to take car back the following day to get repairs done.

27 January 2026

3 weeks on from the requested diagnostic bejng undertaken and paid for I am still waiting for the email which was promised to say what the diagnostic recommended and a quote for the work. I've phoned 4 times and visited in person but still nothing!

08 January 2026

I received a call about my car after I dropped it off asking me to pay for my service. The lady then said to pay for the service today and then to claim it back. I was so angry that I had to go back to the showroom I was then asked to show proof.

08 January 2026

Chloe Scott was excellent and dealt with things really promptly.

06 January 2026

Pleasant staff work carried out as promised overhaul good service will return for my first mot in march

01 January 2026

Service was good, however the value to my car was poor, if I had to pay for this I would not have paid, car was not clean, wheels were same state as when I dropped it off. I should have come back in and expressed my dissatisfaction.

30 December 2025

Recalled went very well car came back very clean and new starter motor fitted, but problem with rear door as mentioned above

30 December 2025

Fault finding delay,I instructed to replace door card as it was so part could be ordered.Car not returned for 9 days-no courtesy car&if had been would have been £30 pd.doorcard repaired, fitted&ok. Paintwork damage not touched up-left til service

26 December 2025

I felt confident that my car would be in good hands.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Scunthorpe BMW

Address

Old Crosby, Scunthorpe, North Lincolnshire, DN15 8PT

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed<br />

Phone

01724 249631

Map

Areas served

Scunthorpe as well as surrounding areas including Gainsborough, Brigg, Crowle and Winterton

View map

Address

Old Crosby, Scunthorpe, North Lincolnshire, DN15 8PT

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed<br />

Phone

01724 249299

Map

Areas served

Scunthorpe as well as surrounding areas including Gainsborough, Brigg, Crowle and Winterton

View map

Address

Estate Road No 7, Grimsby, North East Lincolnshire, DN31 2TP

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed<br />

Phone

0845 0526495

Map

Areas served

Scunthorpe as well as surrounding areas including Gainsborough, Brigg, Crowle and Winterton

View map

Address

Old Crosby, Scunthorpe, North Lincolnshire, DN15 8PT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed<br />

Phone

01724 376084

Map

Areas served

Scunthorpe as well as surrounding areas including Gainsborough, Brigg, Crowle and Winterton

View map