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OUR CUSTOMER REVIEWS
SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 86 comments received in the last 90 days.
07 May 2025
Car was already done
06 May 2025
As above.
06 May 2025
fast efficient handling of my visit and service
05 May 2025
They have found the problem and we will be going back to get it fixed.
03 May 2025
As always, the process was organised efficiently and professionally by Sam.
03 May 2025
Nice interactions
01 May 2025
The staff go out there way to help.
30 April 2025
Always pleasant welcome and efficient service
30 April 2025
Your people are courteous and efficient
30 April 2025
It was a recall issue
30 April 2025
From the the moment I booked the car in, dropping off throughout the service and even upon collecting I was kept fully informed
28 April 2025
1st class
28 April 2025
Atendiment
28 April 2025
Work completed competently & in a timely manner.
25 April 2025
Extremely satisfied
23 April 2025
Service as good as you can get??
22 April 2025
Just think the staff are very good
22 April 2025
Overall a pleasure do deal with the service department.
21 April 2025
Job completed on quoted time
20 April 2025
The work carried out is always excellent.
19 April 2025
Above and beyond customer service from Sam and service was finished within 2 hours of bringing the car
19 April 2025
Promt service with a car check video
19 April 2025
Brilliant and friendly service
18 April 2025
the car inspection was done perfectly. they also noticed mistakes and shortcomings left by other mechanics, which I was not aware of that existed
17 April 2025
Used the express service and found it really good
17 April 2025
Sam was amazing. Very knowledgeable and accommodating. Thank you Sam!!
17 April 2025
Great service at Scunthorpe. Sam always very friendly and helpful. Nice warm greeting with a smile.
17 April 2025
I had a small warranty issue with the car. Chloe at Scunthorpe was brilliant, she managed to get the car it at short notice on a Saturday morning. Car was fixed and they even managed to get it washed and valeted. Great Service!
17 April 2025
Great customer service
15 April 2025
I always feel welcome and the service is at a standard I appreciate.
14 April 2025
Sam always looks after us very well Everything we need is catered for. 5 star service every time Makes the visit a pleasurable one.
10 April 2025
It was a vehicle recall, all done with no problems. Staff very helpful and polite
08 April 2025
Very helpful representative Samantha Byrne sorted everything out including some queries that I had about warranty work and my service plan.When my navigation system gets updated I'll be completely satisfied
07 April 2025
Repairs done as requested
06 April 2025
Samantha was excellent
03 April 2025
Again nothing was too much trouble, car washed and vacuumed.
29 March 2025
EXCELLENT SERVICE AS ALWAYS THROUGH SAM BYRNE AND THE TEAM
29 March 2025
Explained on video the work that was needed, was booked in as soon as we could and work carried out.
29 March 2025
Always get good service at Marshall's.
28 March 2025
Very
27 March 2025
Very good, everybody was polite and friendly
27 March 2025
Always reliable and do exactly what you expected
24 March 2025
Problem fully resolved
23 March 2025
Reliable and quality service. Service reception especially good. Sam Byrne is a valuable asset to the company. Car was completed in quoted time and cleaned.
22 March 2025
Smooth professional process perfectly executed.
20 March 2025
As above....
20 March 2025
so happy
19 March 2025
No real issues other than too many cars in the car park, in my opinion.
19 March 2025
Great service provided especially as I was coming from London, Tom who looked after me made sure I had everything I needed before driving home
17 March 2025
,polite staff nothing is to much. . trouble sam is great puts up with me even though. ,lm old , to sum up its a plesure,,t0 go in even for chat an have a coffe,e
16 March 2025
Everything completed as expected, good communication throughout
15 March 2025
The parts were very expensive for a 13 year old car due to labour costs.
14 March 2025
Efficient when dropping off and picking up
13 March 2025
Completion of work competed on time
12 March 2025
Car ready on time and washed and valeted for me ro collect
12 March 2025
I only go to Marshall's Scunthorpe because of the excellent service Ty hat Sam delivers
11 March 2025
Kept waiting to drop the car off and also whilst picking it up! Should be much faster.
10 March 2025
Very swift and professional
09 March 2025
Excellent professional manner, always delivers on time and in full
08 March 2025
Excellent service and friendly staff.
08 March 2025
Can't fault it
07 March 2025
Front desk lady Carol brilliant , Sam the service lady brilliant . even the cleaner kind and caring .
06 March 2025
Hassle free drop off then pick up.
06 March 2025
From arrival to departure the team were outstanding. The care shown to my vehicle was equal to that given to me, faultless by the Scunthorpe branch
05 March 2025
Customer service
04 March 2025
I am very happy with service. The service desk is extremely helpful.
04 March 2025
Sam is professional and interprets the recommendations which would otherwise have been very alarming
03 March 2025
Professional service from Sam Byrne at reception as always. Meeting all our needs.
01 March 2025
Long waiting times to get car booked in and issue not sorted
28 February 2025
As stated above. Lack of communication from the dealer has dropped significantly, to a point that it seems the customer is being deliberately ignored. Mixed information from the Technician carrying out the work to that from the Service Manager.
27 February 2025
Service agent was super helpful.
27 February 2025
I'm disappointed with the person who drives the car to and from the car park. Please can they move the seat back to where it belongs for the owner. It was moved up, back and reclined so far back. There is no need to adjust this much for a 50mtr drive
26 February 2025
Friendly helpful service
25 February 2025
As above -and dealt effectively with the query with clear advice for further service requirements.
24 February 2025
Efficient, friendly, professional
24 February 2025
Every thing done well
24 February 2025
With the staffs overall performance especially Sam
23 February 2025
Again customer service very good!
23 February 2025
Great service - need to leave more space for customer parking particularly when having a sales event.
22 February 2025
The service I received from BMW Scunthorpe service team with my M240 was fantastic - all of the staff from the start were attentive, courteous, helpful and lovely to deal with.
22 February 2025
Quality service.
20 February 2025
Car not cleaned and settings not put back to how they were found.
19 February 2025
Please see above.
18 February 2025
Friendly staff
18 February 2025
As above
07 May 2025
Again it's thanks to Sam.